Portfolio

Some new stuff. Some old stuff

As a generalist Product Designer…

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Ernst & Young

Conversational AI: Flow Modeling

Conversational AI
Chatbot
Employee Onboarding
Conversational AI
Chatbot
Employee Onboarding
EY employs, on average, one person every eight minutes. The purpose of the IBM Watson chatbot aimed to change and improve the way Millennials interacted with and experienced HR.
Decreased stakeholder review and approval from ~1 week to ~2 days
Raised initial NPS by 17 points (from 25 to 42)
AT&T

Defining and designing enterprise product tiles for high-traffic B2C ecommerce

0-1
B2B
Responsive Web
0-1
B2B
Responsive Web
This work was part of AT&T’s enterprise design standards initiative. The redesign effort involved reimagining everything from typography to atomic UI patterns and mashups across the board.
Improved throughput across the B2C purchase flow
Reduced time-to-complete checkout by ~8%
AT&T

Defining and designing enterprise standards for complex user interface controls

0-1
B2B / B2C
Responsive Web
0-1
B2B / B2C
Responsive Web
Led visual and interaction design standards for complex UI components used in both B2B and B2C digital experiences across a global telecommunications enterprise.
Reduced inbound call volume related to B2B billing inquiries through improved UX and self-service optimization
Increased customer satisfaction (primarily B2B)