Portfolio Some new stuff. Some old stuff Archives of past projects Select projects spanning ten years of successful delivery Ernst & Young Flow modeling conversational hybrid chatbots experiences (deterministic + AI) ⭣ Decreased stakeholder review and approval from ~1 week to ~2 days ⭡ Raised initial NPS by 17 points (from 25 to 42) AT&T Defining and designing enterprise product tiles for high-traffic B2C ecommerce ⭣ Reduced Time to Conversion (TTC) ⭣ Decreased reliance on call center assistance AT&T Defining and designing enterprise standards for complex user interface controls ⭣ Improved and optimized self-service funnel reducing inbound call volume (B2B billing) ⭡ Increased customer satisfaction (primarily B2B)
Ernst & Young Flow modeling conversational hybrid chatbots experiences (deterministic + AI) ⭣ Decreased stakeholder review and approval from ~1 week to ~2 days ⭡ Raised initial NPS by 17 points (from 25 to 42)
AT&T Defining and designing enterprise product tiles for high-traffic B2C ecommerce ⭣ Reduced Time to Conversion (TTC) ⭣ Decreased reliance on call center assistance
AT&T Defining and designing enterprise standards for complex user interface controls ⭣ Improved and optimized self-service funnel reducing inbound call volume (B2B billing) ⭡ Increased customer satisfaction (primarily B2B)
